Returns & Exchanges
At FloreΓ‘, we want you to love what you receive. If something isn't right, we're here to help. π€
Our promise
If your order arrives damaged, faulty, or incorrect, we'll replace it or refund you β no stress.
Return & exchange window
You can request a return or exchange within (3) days of receiving your order. Just message us first so we can sort it out quickly.
To be eligible, items must be:
- Unused and unopened, in their original packaging
- In the same condition you received them
- Accompanied by proof of purchase (order number or confirmation message)
What can't be returned (for hygiene reasons)
Because our products are body care and fragrance items, we can't accept returns or exchanges on products that have been opened, used, or had their seal broken β unless the item arrived damaged or faulty. This keeps every product safe and clean for our customers.
Damaged or wrong items
If your order arrives broken, leaking, or you received the wrong product, please contact us within [48 hours] of delivery with a photo. We'll arrange a free replacement right away.
How to start a return or exchange
- Message us on WhatsApp or Instagram @florea.eg
- Include your order number and the reason
- We'll reply with the next steps
Refunds
Once your return is received and checked, we'll process your refund or exchange. For cash-on-delivery orders, refunds are handled by store credit or mobile wallet.
Shipping costs
Return shipping is covered by the customer, except when the item is damaged or incorrect β in that case, we cover it.
Need help?
We're one message away β reach us on WhatsApp, Instagram, or email, and we'll take care of you. π€