Frequently Asked Questions
Everything you need to know about shopping with FloreΓ‘. Still have a question? Message us anytime on WhatsApp or Instagram @florea.eg π€
Where do you deliver?
We deliver all over Egypt β to every governorate.
How long does delivery take?
Orders usually arrive within (2β5) business days, depending on your location. Cairo and Alexandria are typically faster than remote areas.
Can I pay cash on delivery?
Yes! Cash on delivery is available across Egypt.
How long do the scents last?
Our perfumes and musks are made to last for hours. For the longest wear, layer your scent β start with a body butter or lotion, then add a musk or splash, and finish with a perfume. The more layers in the same scent family, the longer it stays.
What's the difference between a musk, a splash, and a perfume?
Musks are light, sweet, and great for everyday or layering. Splashes are fresh and easy to reapply through the day. Perfumes are the most concentrated and longest-lasting. Mix and match to make a scent that's fully yours.
Are your products safe for sensitive skin?
Our formulas are made to be gentle, and we offer a fragrance-free body lotion for sensitive skin. As with any body product, we recommend a small patch test first if you have very reactive skin.
Can I return or exchange a product?
Yes β within (3) days of delivery, as long as the item is unopened and unused. For hygiene reasons, we can't accept opened or used products unless they arrived damaged or faulty. See our full Returns & Exchanges page for details.
My order arrived damaged or wrong β what do I do?
We're so sorry! Message us within (48 hours) of delivery with a photo of the item, and we'll arrange a free replacement right away.
Can I change or cancel my order?
If your order hasn't shipped yet, message us as soon as possible and we'll do our best to update or cancel it.
How do I contact you?
The fastest way is WhatsApp or Instagram DM @florea.eg.